The short version: the 3-day trial is there so you can find out whether Belay works for you before you pay anything, we warn you by text about 12 hours before the first charge, and you can stop it with one word. Because of that, we do not refund payments already taken.
Before you are ever charged
- The trial is 3 days and is the complete product, not a limited version. Your card is collected at signup and nothing is taken during the trial.
- About 12 hours before the first charge, we text you to say it is coming and how to stop it. You do not have to remember a date, and there is no silent conversion.
- Cancel before the trial ends and you are charged nothing at all.
Cancelling
Two ways, both immediate:
- Text. Reply CANCEL or STOP to any message. STOP also ends the texts straight away.
- Settings. Delete my account ends the subscription and removes your data at the same time.
There is no cancellation fee, no minimum term, no notice period, and nobody will try to talk you out of it beyond a single offer to pause instead.
Pausing instead
If you are between phases, injured, or travelling, reply PAUSE. Coaching stops, you are charged nothing while paused, and your file is kept. Reply RESUME to pick it back up. This is usually what someone actually wants when they cancel.
Refunds
We do not refund payments that have already been taken, including partial months. When you cancel, the subscription stops renewing and you keep access for the rest of the period you have already paid for. You are never charged again after that.
We will, without argument, refund in full when:
- We charged you by our own error — a duplicate charge, or a charge after you had already cancelled.
- A charge was made without your authorisation.
- The service was unavailable for a substantial part of a billing period because of a fault on our side.
- The law where you live requires a refund. That right overrides this policy, and we will not make you argue for it.
Email support@startbelay.com with the email address on the account. We reply within 3 business days, and an approved refund goes back to the original card, usually within 5 to 10 business days once Stripe has processed it.
Before you call your bank
If a charge looks wrong, please email us first. A chargeback takes weeks and gets the account suspended while it is open; we can usually sort the same problem out the same day.
If we change the price
We will tell you at least 30 days ahead. If you cancel before the new price applies, you are never charged it.